Client Relations Associate

2 weeks ago

Castle Rock, Colorado, United States Sherwin-Williams Full time
Position Overview:

This role is vital for the effectiveness of our retail operations.

The Customer Service Specialist engages closely with both wholesale and retail clients to assess their requirements, respond to inquiries regarding Sherwin-Williams products, and suggest suitable solutions.

Additionally, Customer Service Specialists are responsible for swiftly addressing any customer issues to ensure optimal client satisfaction, while also keeping abreast of product features and upholding the high quality and visual standards of our offerings.

They are expected to deliver outstanding customer service while consistently achieving the store's sales objectives.


Part-Time Role:

This position qualifies for health benefits, including prescription savings and virtual doctor visits, as well as retirement and savings plans, among other perks.

Additional advantages include a generous time-off package that encompasses vacation, holidays, and military leave, among other benefits.


Full-Time Role:

This position is eligible for comprehensive health benefits, including medical, dental, and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, retirement and savings plans, and more.

Additional benefits include a generous time-off package that covers personal leave, paid parental leave, medical leave, vacation, and holidays, among other offerings.


Our Commitment:

At Sherwin-Williams, we believe there are multiple paths to success, and we support careers that evolve with you. Regardless of your background, there is a place for you here. We encourage you to explore your interests and drive our company forward. Sherwin-Williams values the unique talents and abilities from all backgrounds. All qualified individuals are encouraged to apply, including those with disabilities and Protected Veterans.


Application Process:

Step 1 – Online Application:
Identify the roles that pique your interest on our Careers page. Allocate 15 minutes to create your profile by entering or importing your details from one of our job board partners.

Step 2 – Digital Interview:
Upon reviewing your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. This interview will consist of several behavioral-based questions. You can record and complete your video interview at your convenience, but we request that this step be finalized within 7 days of receiving an invitation.

Step 3 – In-Store Interview:
Your video interview will be assessed by a member of our Recruitment team, and top candidates will be invited to meet with our team in a store or other relevant facility.

Employee Benefits:
Our mission is to assist our employees and their families in living healthier, saving smarter, and feeling better. This commitment begins with a wide array of world-class benefits tailored for you. From retirement to healthcare, and from overall well-being to your daily commute, we prioritize your needs.

A general overview of benefits can be found on our website.

Compensation:
Compensation decisions are based on various factors, including skill sets, experience, training, and organizational needs. The wage range provided for this role reflects these considerations and may vary based on the geographic location.

Equal Opportunity Employer:
Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to fostering an inclusive and diverse workplace. All qualified candidates will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other legally protected status.


Key Responsibilities:
  • Ensure high levels of customer satisfaction through exceptional sales service.
  • Assist customers in person and over the phone by identifying needs and presenting suitable products and services.
  • Build and maintain productive trust relationships with wholesale and retail clients.
  • Accurately process sales transactions in accordance with policies and procedures.
  • Achieve sales goals on a monthly, quarterly, and yearly basis.
  • Maintain precise work order files and formulas.
  • Retrieve appropriate products from the sales floor or warehouse.
  • Tint and mix products as required to meet customer specifications.
  • Stock shelves and set up displays.
  • Clean store equipment and assist with deliveries as needed.
  • Maintain assigned areas in an in-stock and presentable condition.
  • Stay informed about products offered and discuss available options with customers.
  • Comply with inventory control procedures and suggest improvements for sales.

Minimum Requirements:
  • Must be at least eighteen (18) years of age.
  • Must be legally authorized to work in the country of employment without requiring sponsorship for employment work visa status.
  • Must be able to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion, with or without reasonable accommodation.
  • Must be willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation.

Preferred Qualifications:
  • Possess a valid, unrestricted Driver's License.
  • Hold at least a High School diploma or GED.
  • Have a minimum of one (1) year of experience in a delivery, retail, or customer service role.
  • Previous experience selling paint and related products is a plus.
  • Experience operating tinting and mixing equipment is advantageous.
  • Ability to communicate in more than one language is preferred.
  • Proficiency in reading, writing, and comprehending Spanish is a plus.

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