Operational Support Manager, Senior
6 days ago
Job Title: Senior Manager, Operational Support
Job Summary:
The Senior Manager, Operational Support is a highly visible leadership role responsible for overseeing the operational support functions of DSV A/S. This role will focus on new and existing business operations, including business stabilization, new business development, and support.
Key Responsibilities:
- Monitor performance and identify opportunities for improvement.
- Provide communication and guidance to management teams.
- Provide stabilization resources to support sites performing below standard.
- Determine and enlist other resources as needed, including engineering, IT, operations, HR, and quality.
- Travel to sites and provide operational coverage support as needed.
- Develop the team in areas of leadership, skill sets, team unity, and communication.
- Provide oversight and make decisions related to all aspects of site stabilization, including layout design, storage media, slotting, capital improvement purchases, MHE, and skills assessment of local teams.
- Lead the effort to train new associates on systems and applications.
- Coordinate the preparation of training material for new internal applications.
- Communicate effectively with team members, operations partners, and vendors.
- Utilize data when analyzing issues and problem-solving.
- Provide bi-weekly updates on projects, including early awareness of potential problems.
Requirements:
- High school diploma or general education degree (GED).
- Bachelor's degree preferred.
- 5 years' experience working in a logistics/distribution/relevant environment.
- 5 years' experience in a leadership role in logistics/distribution/supply chain environment.
Skills and Abilities:
- Proficient in Microsoft Office (Excel, Word, and PowerPoint).
- Demonstrated proficiency in knowledge of applicable WMS systems.
- English (reading, writing, verbal).
- Proficiency in business communication at all levels.
Core Competencies:
- Leader of Others.
- Accountability.
- Business Acumen.
- Communication/Building Partnership.
- Developing Oneself.
- Developing Others.
- Drive for Results.
- Embracing Change.
- Problem Solving.
- Empowerment.
- Leadership Excellence.
- Leading Change.
- Problem Solving.
Work Environment:
The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Reasonable Accommodations Statement:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
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