Spa Reservation Coordinator

5 days ago


Rancho Mirage, California, United States Agua Caliente Casinos Full time
Job Summary

We are seeking a highly skilled and customer-focused Spa Reservationist to join our team at Agua Caliente Casinos. As a key member of our spa team, you will be responsible for providing exceptional guest experiences while ensuring seamless reservations and operations.

Key Responsibilities
  • Answer all incoming calls and interoffice calls, transferring calls to the appropriate person or department as needed.
  • Schedule spa services to create the best guest experience, ensuring all Forbes-related requirements are met.
  • Upsell guests on treatments, add-ons, and upgrades, while ensuring they understand spa amenities, best practices, and supplies.
  • Provide excellent guest service to both guests and internal staff, handling general inquiries and maintaining property knowledge.
  • Use existing resources to gather pertinent information to answer guest questions, and maintain departmental requirements for secret shopper calls.
Requirements
  • High school diploma or GED.
  • Ability to quickly and accurately write messages on a computer.
  • Prior reservations experience, call center, and/or spa experience desirable.
  • Must be able to communicate in English and be proficient with computers and Microsoft Office.
  • Must be able to speak clearly and concisely on the phone.
Working Conditions

To perform this job successfully, the individual must be able to stand, move, and work throughout the office area and properties, including walking up to 1 1/2 miles, climbing stairs, and sitting at a desk/workstation for the duration of the shift.



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