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Group Rooms Coordinator

2 months ago

Rancho Mirage California, United States Omni Hotels & Resorts Full time
Job Summary

We are seeking a highly organized and detail-oriented Group Rooms Coordinator to join our team at Omni Hotels & Resorts. As a Group Rooms Coordinator, you will be responsible for coordinating and managing group room reservations, ensuring seamless execution of group events, and providing exceptional customer service to our guests.

Key Responsibilities
  • Create and maintain accurate group room blocks, ensuring all reservations have correct billing and necessary information.
  • Review group blocks for cutoff date extensions and ensure group blocks are created and monitored correctly prior to, during, and after event dates.
  • Run group arrivals lists daily for future arrival dates and no-show reports daily.
  • Check for duplicate reservations and verify guest names and special requests.
  • Check for group reservation errors and contact the caller or group contact to obtain and verify information.
  • Work with the Convention Service Manager and Group Clients to manage group rooming lists, reservation changes, and group billing according to contract and email history.
  • Complete Group Pickup Report after group's departure.
  • Attend weekly group pick-up meetings.
  • Monitor room type availability daily.
  • Monitor non-guaranteed reservations daily and contact the caller if needed.
  • Take in-house reservations calls from customers and OmniRez agents requesting property assistance and other room reservations.
  • Monitor Internet and FIT bookings, availability, and billing.
  • Assist in completing all VIP and internal reservations, communicating any issues to the Reservation Manager or OmniRez Helpdesk Supervisor.
  • Assist in completing all email reservations.
  • Research and charge for all no-shows, cancellations, and deposits.
  • Report to the Reservations Manager and the Director of Revenue Management.
Requirements
  • Knowledge of four-diamond/four-star customer service standards.
  • Previous experience in a luxury hotel customer service/reservations (strongly preferred).
  • Experience with Opera ORS and Opera PMS (strongly preferred).
  • Proficient computer skills on Microsoft Office, Excel, and Word.
  • Excellent and professional communication skills.
  • Highly detailed and able to maintain excellent organizational skills while working in a fast-paced environment.
  • Ability to multi-task while working on up to 50-60 future groups.