Spa Retail Associate

1 day ago

Rancho Santa Fe, California, United States Rancho Valencia Resort Full time
Job Summary

We are seeking a highly motivated and customer-focused Spa Retail Associate to join our team at Rancho Valencia Resort. As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and driving sales growth in our spa retail operation.

Key Responsibilities
  • Provide exceptional customer service and ensure a positive shopping experience for our guests.
  • Maintain a high level of product knowledge and be able to effectively recommend products to meet the needs of our guests.
  • Assist with generating purchase orders, coding invoices, and maintaining accurate inventory levels.
  • Run stock and inventory reports and make order suggestions based on PAR levels and guest demand.
  • Actively promote and provide detailed descriptions of retail products and special promotions.
  • Proactively assist guests with retail selections and process their payments.
  • Assist with receiving, tagging, and displaying merchandise.
  • Regularly create and change product displays to promote various products and holidays.
  • Maintain the retail area of the spa in a clean and orderly manner.
  • Actively promote spa services, programs, and resort events.
  • Work in a Spa Concierge capacity as needed, assisting with spa reception and reservations.
  • Assist with training new spa associates on product knowledge.
  • Facilitate online sales, special promotions, and mail orders.
  • Maintain helpful, cooperative relationships with co-workers.
  • Maintain standards of excellence in a professional image and service.
Requirements
  • Two years of experience in a retail-related field.
  • High School Diploma or GED equivalent.
  • Excellent communication, listening, and interpersonal skills.
  • Strong computer skills.
  • Must have enthusiasm and possess excellent customer service skills.
  • Must possess basic math and cash handling skills.
  • Excellent eye for detail, ability to multi-task, and work in a fast-paced environment.
  • Must be a team player.
  • Able to work holidays, weekends, mornings, and evenings as needed.
  • Ability to communicate in English with vendors, guests, and staff to their understanding.
Physical Demands
  • Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing.
  • Constant need to perform the following physical activities: grasping, turning, finger dexterity.
  • Frequently needs to stand for long periods of time.
  • Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally.
  • Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms' reach.
  • Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public, and converse with staff. Ability to hear fire alarms and emergency equipment.

Salary: $20 per hour

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