Spa Reservations Coordinator

2 weeks ago

Rancho Santa Fe, California, United States Rancho Valencia Resort Full time
Job Summary

We are seeking a highly organized and detail-oriented Spa Reservations Agent to join our team at Rancho Valencia Resort. As a key member of our spa team, you will be responsible for scheduling spa and salon appointments, promoting spa services, and providing exceptional guest experiences.

Key Responsibilities
  • Schedule spa and salon services using Spa Soft booking software and follow all procedures outlined in the Spa Reservations Agent training manual.
  • Explain and promote all spa, salon, and fitness facilities, services, and activities in a positive manner.
  • Follow all resort procedures as dictated by Rancho Valencia Spa and Rancho Valencia Resort & Spa.
  • Detect and prevent any problems with spa scheduling, review the following day's appointment schedule, and confirm spa services for the following business day.
  • Consistently check and follow up with email inquiries on Spa Reservations email.
  • Complete online or phone retail purchase orders.
  • Ensure consistent delivery of Forbes 5-star and Rancho Valencia standards at all times.
  • Proactively work to increase revenues and booking spa potentials by increasing room utilization and shift coverage to maximize revenues per room.
  • Follow up with Manager on Duty on all comments, concerns, and suggestions made by Rancho Valencia guests and members.
  • Maintain helpful, cooperative relationships with co-workers.
  • Attend all spa meetings and training sessions as scheduled.
  • Able to work holidays, weekends, mornings, and evenings as needed.
  • Participate in and support hotel efforts towards community service, sustainability, and environmental initiatives.
Requirements
  • One to two years' experience in a sales-related field.
  • High School Diploma or GED equivalent.
  • Intermediate level skills with Microsoft Office, including Word and Excel.
  • Excellent eye for detail, ability to multi-task, and work in a fast-paced environment.
  • Able to work holidays, weekends, mornings, and evenings as needed.
  • Ability to communicate in English with vendors, guests, and staff to their understanding.
Essential Skills
  • Maintain a professional appearance and demeanor.
  • Ability to maintain discretion and confidentiality of all guests and hotel information.
  • Able to make decisions and is solution-oriented.
  • Excellent writing, speaking, and organizational skills.
  • Ability to remain calm under pressure.
  • Ability to work as a team or work independently.
Desirable Qualifications
  • Knowledge of Spa Soft.
  • Previous spa or hotel experience.
  • Previous experience in a 5-star environment.
Physical Demands
  • Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.
  • Constant need to perform the following physical activities: grasping, turning, finger dexterity.
  • Frequently needs to stand for long periods of time.
  • Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally.
  • Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms' reach.
  • Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to general public and converse with staff. Ability to hear fire alarms and emergency equipment.

Salary: $20 per hour

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