Overnight Operations Manager

3 weeks ago


New York, New York, United States Loews Hotels Full time
Job Summary

As the Overnight Manager on Duty at Loews Regency New York Hotel, you will be responsible for overseeing daily agent activities at the Front Desk and ensuring all Team Members adhere to company standards. This role requires excellent communication skills, both oral and written, as well as the ability to work a flexible schedule, including weekends and holidays.

Key Responsibilities

• Interact with guests and handle all guest requests
• Provide a four diamonds and more experience by focusing on exceeding guest expectations
• Support Front Desk Agents by providing constant feedback and training
• Understand the needs and wants of customers in our market, improve processes by listening to the team and customers
• Responsible for controlling inventory levels and working closely with the purchasing department
• Coordinate the quality, efficiency, and safe operations of the Front Office department
• Ensure safe and efficient flow of traffic of arriving and departing guests
• Maintain open lines of communication with other departments
• Interact frequently with guests to ensure satisfaction with services
• Attend all required meetings for position
• Oversee supervision of Team Members and work assignments to maximize performance and ensure all Team Members perform in a friendly professional manner at all times
• Conduct regularly scheduled meetings and training as required
• Answer guest inquiries and resolve complaints, taking all appropriate action to ensure total guest satisfaction
• Ensure that all requests are handled promptly, accurately, and with utmost courtesy
• Reviews/maintains daily payroll report/records for overnight team, maintaining labor costs within forecasted budgetary guidelines
• Ensures that all daily and group reports are distributed to appropriate parties
• Other duties as assigned

Requirements

• Excellent communication skills, oral and written
• Excellent guest service skills
• Knowledge of computer programs utilized in property management
• Able to work a flexible schedule, including weekends and holidays
• Bachelor Degree in Hospitality Management or related field or exceptionally strong technical and service skills
• Minimum two years experience as Front Desk Agent at a comparable quality property
• Salary range for this position, based on experience, is $68,000.00 to $85,000.00

About Loews Hotels

Loews Hotels is a legacy of luxury, expertly orchestrated and masterfully performed. Located in midtown Manhattan, the property seamlessly blends its iconic Art Deco design with modern sensibilities, craftily merging form and function to compliment 50 years of service expertise. Welcome to our Park Avenue Allure.

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