Overnight Front Desk Associate
1 day ago
We are a leader in the hospitality industry, owning and operating unique and iconic venues such as the Liberty House, Hudson House, Stone House, the Ryland Inn, Boathouse, Village Hall, Farmhouse, and Felina in New Jersey. We also operate iconic venues in Pennsylvania, including Hotel Du Village, the Logan Inn, and Durham Springs.
We specialize in upscale restaurants, event spaces, and boutique hotels that are continuously growing and evolving. Our mission is to find talented individuals who are passionate about creating memories for our guests and each other.
Job SummaryWe are seeking an Overnight Front Desk Agent to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional guest service, registering guests, making and modifying reservations, and ensuring guest satisfaction.
Responsibilities- Provide outstanding guest service and ensure guest satisfaction
- Register guests, make and modify reservations, and handle check-ins and check-outs
- Approach all encounters with guests and associates in a friendly and service-oriented manner
- Have open availability, including weekends, holidays, and shift coverage as needed
- Comply with property policies, standards, and regulations to ensure safe and efficient hotel operations
- Assist in emergency procedures as required
- Deliver guest items, such as luggage, newspapers, messages, packages, and amenities
- Maintain knowledge of property amenities, special events, local area attractions, and things to do around the hotel
- 2-3 years of Front Desk Agent or Guest Services Agent experience in a hotel
- Possess a positive and upbeat personality with a desire to deliver outstanding guest service
- Demonstrate the ability to multi-task, be detail-oriented, and problem-solve
- Ability to work in a fast-paced environment and handle issues or concerns effectively
- Ability to read, comprehend, and write simple instructions and/or short correspondence
- Operational knowledge of Microsoft Office suite
- Understanding of hotel products and guest services
- 401(k) plan with matching
- Health insurance for full-time employees
- Dining discounts
- Career growth opportunities
We are proud to be an Equal Opportunity Employer.
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