Front Desk Manager Overnight

2 days ago


New York, New York, United States Marriott International Inc Full time
Job Summary

This is an entry-level management position that oversees the daily operations of the front desk and guest services. The ideal candidate will have excellent communication and leadership skills, with the ability to motivate and train a team to achieve exceptional customer service and financial goals.

Key Responsibilities
  • Lead and manage the front desk team to ensure seamless guest check-in and check-out processes.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze financial performance, identifying areas for improvement and implementing cost-saving measures.
  • Collaborate with other departments to ensure seamless operations and achieve business objectives.
  • Provide coaching and training to front desk staff to enhance their skills and knowledge.
  • Ensure compliance with company policies and procedures, maintaining a safe and secure work environment.
Requirements
  • Bachelor's degree in Hospitality, Business Administration, or related field.
  • 1-2 years of experience in a front desk or guest services role, with a proven track record of leadership and customer service.
  • Excellent communication and interpersonal skills, with the ability to motivate and train a team.
  • Strong analytical and problem-solving skills, with the ability to identify areas for improvement and implement solutions.
  • Ability to work in a fast-paced environment, with a high level of attention to detail and organizational skills.
What We Offer

Marriott International offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development. As a member of our team, you will have access to training and development programs, as well as a supportive and inclusive work environment.



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