Customer Experience Representative
4 days ago
Robinhood is a leading fintech company that's democratizing finance for all. Our mission is to provide accessible financial markets to everyone, and we're looking for talented individuals to join our team.
Job SummaryWe're seeking a highly skilled Customer Experience Representative to join our team. As a key member of our customer support team, you'll be responsible for delivering exceptional customer experiences through phone, email, and chat channels. You'll use your exceptional empathy and product expertise to ensure our users feel understood and valued.
Key Responsibilities- Deliver outstanding customer experiences through phone, email, and chat channels
- Drive continuous improvement to delight customers by acting as the voice of the customer and identifying better ways to serve our customers
- Grow your financial services expertise as you develop deep subject mastery of complex financial concepts like equities trading, margin, and options trading
- Active FINRA Series 7 and 63 Licenses with an ability to quickly put your brokerage knowledge into action
- Excellent customer service, written and verbal communication skills with a passion to support customers
- Effectiveness and willingness to adapt to CX experience delivery through phone and written channels
- Ability to quickly defuse customer anxiety through exceptional customer service skills
- Self-starter and ambitious learner who is comfortable with ambiguity and fast-paced environment
- Able to exercise independent thought and judgment, adapt to new tasks, and prioritize tasks in a multi-task environment
- Schedule flexibility as we evolve to meet the growing demands of our customers (initial and/or future shift assignment may include evenings and weekend hours)
- Market competitive and pay equity-focused compensation structure
- 100% paid health insurance for employees with 90% coverage for dependents
- Annual lifestyle wallet for personal wellness, learning and development, and more
- Lifetime maximum benefit for family forming and fertility benefits
- Dedicated mental health support for employees and eligible dependents
- Generous time away including company holidays, paid time off, sick time, parental leave, and more
- Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits
We're a company that's passionate about democratizing finance for all. We believe that everyone deserves access to financial markets, and we're committed to making that a reality. If you're a growth-minded and collaborative individual who is passionate about our mission, we'd love to have you join our team.
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