Customer Experience Representative, Core Services

4 days ago


Denver, Colorado, United States Robinhood Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Core Services team as a Customer Experience Representative. As a key member of our team, you will be responsible for delivering exceptional customer experiences through phone, email, and chat channels.

As a Customer Experience Representative, you will be empowered to help our customers with a range of needs, from simplistic to complex, including equities trading, margin, and options trading-related issues. You will be the company's voice, using exceptional empathy and product expertise to ensure our users feel understood and valued.

Key Responsibilities:

  • Delivering an outstanding customer experience for customers through phone, email, and chat channels
  • Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating better ways to serve our customers
  • Growing your financial services expertise as you develop deep subject mastery of complex financial concepts like equities trading, margin, and options trading

What We Offer:

  • Market competitive and pay equity-focused compensation structure
  • 100% paid health insurance for employees with 90% coverage for dependents
  • Annual lifestyle wallet for personal wellness, learning and development, and more
  • Lifetime maximum benefit for family forming and fertility benefits
  • Dedicated mental health support for employees and eligible dependents
  • Generous time away including company holidays, paid time off, sick time, parental leave, and more

We are committed to building a diverse and inclusive team that reflects the communities we serve. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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