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Customer Experience Representative, Advanced Services Expert
1 month ago
Robinhood is a leading fintech company that's democratizing finance for all. Our mission is to provide accessible financial markets to everyone, and we're committed to building a company that represents a variety of backgrounds, perspectives, and skills.
Job SummaryWe're seeking a highly skilled Customer Experience Representative to join our Advanced Services team. As a key member of our team, you'll be responsible for delivering an outstanding customer experience by solving complex customer issues efficiently and effectively. You'll work closely with our customers to understand their needs and provide personalized support to help them achieve their financial goals.
Key Responsibilities- Deliver exceptional customer service by resolving customer issues promptly and professionally
- Communicate with customers through multiple channels, including phone, email, and chat
- Act as the voice of the customer by identifying and communicating customer pain points to the product and engineering organization
- Proactively identify ways to improve productivity and efficiency for the Customer Experience team
- Develop and maintain in-depth knowledge of complex financial concepts, including equities trading, margin, and options trading
- Bachelor's degree from an accredited institution
- FINRA Series 7 and 63 licenses
- 2+ years of experience in a support/service role for a financial services company
- Strong written and verbal communication skills
- Ability to work independently and be self-motivated
- Strong analytical and problem-solving skills
- Ability to concisely and accurately communicate complex topics
- Market-competitive compensation structure
- 100% paid health insurance for employees and 90% coverage for dependents
- Annual lifestyle wallet for personal wellness, learning, and development
- Lifetime maximum benefit for family forming and fertility benefits
- Dedicated mental health support for employees and eligible dependents
