Customer Experience Representative
1 week ago
As a valued member of our Customer Experiences team, you will play a crucial role in delivering exceptional service to our customers through phone interactions. Your primary responsibility will be to respond to inbound customer calls promptly and professionally, addressing their inquiries, concerns, and issues.
Key Responsibilities:- Provide top-notch customer service, ensuring high customer satisfaction and loyalty.
- Effectively troubleshoot and resolve customer problems, utilizing your product knowledge and technical skills.
- Develop a deep understanding of our products and services to provide accurate information and customer assistance.
- Assist customers with product inquiries, order status updates, billing questions, and resolve technical issues.
- Accurately record and document all customer interactions, including issues and resolutions in our CRM system.
- Ensure all interactions adhere to company policies, procedures, and service quality standards.
- Provide valuable feedback to the team and management regarding common customer issues, allowing for continuous improvement in products and processes.
- Educate customers on product features, usage, and best practices to enhance their overall experience.
- Identify opportunities to upsell or cross-sell additional products or services.
- Collaborate effectively with other departments, such as technical support and customer experience.
- High school diploma or equivalent (Bachelor's degree preferred).
- Previous customer service or call center experience is a plus.
- Excellent verbal communication skills.
- Patience and empathy when dealing with customers.
- Strong problem-solving abilities.
- Strong multitasking skills.
- Proficiency in using CRM systems and call center software.
- Ability to work in a fast-paced and dynamic environment.
- Willingness to work flexible hours, including evenings and weekends if required.
Artifact Uprising creates tangible photo books, prints, and gifts for digital photos. Founded in 2012, the company is driven by a mission to move stories 'Off your device, into your life.' Our signature products include premium quality photo books printed on 100% recycled paper and a collection of wooden products handcrafted with mountain beetle pine.
We value the creative process and look to our employees to speak into Artifact Uprising products, identity, and approach - regardless of position or title. We look for driven people who demonstrate initiative to take the company to the next level.
We strive to create a workplace where everyone works hard but also has the flexibility and balance to enjoy life outside of the office. We believe a good workplace empowers its team to rise to new challenges, expand their skill sets, and think outside of the box. Through this, we foster a company culture that is always growing, always reaching, and always looking to see things differently.
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