Customer Experience Representative, Core Services
7 days ago
Robinhood is a leading fintech company that's democratizing finance for all. Our mission is to provide greater access to financial information and create a financial system everyone can participate in.
Job SummaryWe're seeking a Customer Experience Representative to join our Core Services team. As a member of this team, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued.
Key Responsibilities- Delivering an outstanding customer experience for customers through phone, email, and chat channels
- Driving continuous improvement to delight customers by acting as the voice of the customer by identifying and communicating better ways to serve our customers
- Growing your financial services expertise as you develop deep subject mastery of complex financial concepts like equities trading, margin, and options trading
- Active FINRA Series 7 and 63 Licenses with an ability to quickly put your brokerage knowledge into action
- Excellent customer service, written and verbal communication skills with a passion to support customers
- Effectiveness and willingness to adapt to CX experience delivery through phone and written channels
- Ability to quickly defuse customer anxiety through exceptional customer service skills
- Schedule flexibility as we evolve to meet the growing demands of our customers
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones.
This role is also eligible to participate in a Robinhood bonus plan.
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