Customer Experience Representative
6 days ago
At Artifact Uprising, we're seeking a highly skilled Customer Experience Phone Agent to join our team. As a key member of our Customer Experiences team, you will be responsible for delivering exceptional service to our customers through phone interactions.
Key Responsibilities:- Respond to inbound customer calls promptly and professionally, addressing their inquiries, concerns, and issues.
- Effectively troubleshoot and resolve customer problems, ensuring high customer satisfaction.
- Develop a deep understanding of our products and services to provide accurate information and customer assistance.
- Assist customers with product inquiries, order status updates, billing questions, and resolve technical issues.
- Accurately record and document all customer interactions, including issues and resolutions in our CRM system.
- Ensure all interactions adhere to company policies, procedures, and service quality standards.
- Provide valuable feedback to the team and management regarding common customer issues, allowing for continuous improvement in products and processes.
- Educate customers on product features, usage, and best practices to enhance their overall experience.
- Identify opportunities to upsell or cross-sell additional products or services.
- Collaborate effectively with other departments, such as technical support and customer experience.
- High school diploma or equivalent (Bachelor's degree preferred).
- Previous customer service or call center experience is a plus.
- Excellent verbal communication skills.
- Patience and empathy when dealing with customers.
- Strong problem-solving abilities.
- Strong multitasking skills.
- Proficiency in using CRM systems and call center software.
- Ability to work in a fast-paced and dynamic environment.
- Willingness to work flexible hours, including evenings and weekends if required.
We offer a hard-working, fun, and tight-knit company culture working remotely. Our creative freedom allows employees to speak into Artifact Uprising products, identity, and approach. We strive to create a workplace where everyone works hard but also has the flexibility and balance to enjoy life outside of the office.
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Denver, Colorado, United States Enterprise Mobility Inc Full time{"h1": "Customer Experience Representative", "h2": "Overview", "p": "At Enterprise Mobility Inc, we are committed to providing exceptional customer experiences. As a Customer Experience Representative, you will play a vital role in delivering superior service to our customers. Your primary responsibility will be to provide friendly, efficient, and...
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