Customer Experience Representative

4 weeks ago


Denver, Colorado, United States Robinhood Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences through phone, email, and chat channels.

Key Responsibilities:

  • Deliver outstanding customer experiences through phone, email, and chat channels
  • Drive continuous improvement to delight customers by identifying and communicating better ways to serve our customers
  • Grow your financial services expertise as you develop deep subject mastery of complex financial concepts like equities trading, margin, and options trading

Requirements:

  • Active FINRA Series 7 and 63 Licenses with an ability to quickly put your brokerage knowledge into action
  • Excellent customer service, written and verbal communication skills with a passion to support customers
  • Effectiveness and willingness to adapt to CX experience delivery through phone and written channels
  • Ability to quickly defuse customer anxiety through exceptional customer service skills
  • Self-starter and ambitious learner who is comfortable with ambiguity and fast-paced environment
  • Able to exercise independent thought and judgment, adapt to new tasks, and the ability to prioritize tasks in a multi-task environment
  • Schedule flexibility as we evolve to meet the growing demands of our customers (initial and/or future shift assignment may include evenings and weekend hours)

What We Offer:

  • Market competitive and pay equity-focused compensation structure
  • 100% paid health insurance for employees with 90% coverage for dependents
  • Annual lifestyle wallet for personal wellness, learning and development, and more
  • Lifetime maximum benefit for family forming and fertility benefits
  • Dedicated mental health support for employees and eligible dependents
  • Generous time away including company holidays, paid time off, sick time, parental leave, and more
  • Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits


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