Principal Customer Engagement Manager
2 weeks ago
Senior Customer Success Manager
We are a rapidly expanding organization focused on meeting the skills and talent requirements of major corporations. As a subsidiary of CVC Capital Partners, our portfolio includes renowned brands such as Cloud Academy and Circus Street.
- Experts in technology talent and educational services.
- Cloud Academy: A platform dedicated to cloud and specialized technology training.
- Circus Street: A global leader in commercial skills training, including e-commerce and digital marketing.
With substantial annual revenue and consistent growth, we stand at the forefront of learning and digital education. The Senior Customer Success Manager position entails managing key client accounts, enhancing platform utilization, ensuring customer satisfaction, and driving revenue growth.
Key Responsibilities:
- Client Onboarding & Training
- Customer Success Strategy Development
- Learning Strategy Implementation
- Relationship Management
- Platform Utilization Enhancement
- Value Management
- Revenue Retention & Renewal Strategies
- Growth Strategy Formulation
- Financial Oversight
Ideal Candidate Profile:
- Relevant Experience
- Essential Skills
- Industry Knowledge
- Curiosity & Commitment to Learning
Background:
- Proven experience in managing customer relationships across various sectors.
- History with leading technology firms and SaaS providers.
Why Join Us?
- Competitive Compensation & Benefits
- Commitment to Diversity, Equity & Inclusion
Travel: Regular visits to clients are expected.
Benefits: Our offerings include a competitive base salary, performance-based incentives, vacation and sick leave, volunteer days, professional development opportunities, holidays, 401k matching, and comprehensive medical, dental, and vision coverage.
We are an equal opportunity employer dedicated to fostering equality and diversity in the workplace.
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