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Customer Engagement Manager

2 months ago

Seattle, Washington, United States PetSmart Full time
About Our Store

We're a leading pet retailer with a passion for delivering exceptional customer experiences. Our stores are vibrant, engaging environments where pet owners and their furry friends can explore a wide range of products and services.

About Your Role

As a Customer Engagement Manager, you'll play a key role in driving sales growth and customer satisfaction. Your primary responsibility will be to lead a team of retail and pet care associates in creating a personalized shopping experience for our customers.

Key Responsibilities:
  • Pet Parent Engagement: Develop and implement strategies to engage with customers and build strong relationships with them.
  • Associate Leadership: Lead and motivate a team of retail and pet care associates to deliver exceptional customer service and achieve sales targets.
  • Overall Retail Initiatives: Collaborate with other department managers to drive overall retail initiatives and ensure a seamless customer experience across all departments.
About Your Career

We offer a range of opportunities for career growth and development, including:

  • Leadership development programs to help you build your skills and expertise.
  • Opportunities to work in different business units, such as our salons or Pets Hotel.
  • Challenging projects and initiatives to help you develop your skills and expertise.
The PetSmart Difference

We're more than just a pet retailer - we're a community of pet lovers who are passionate about delivering exceptional customer experiences. Our team members are dedicated to making a difference in the lives of pets and their owners, and we're committed to creating a fun and inclusive work environment.