Customer Service Specialist
5 days ago
Pursuit Collection seeks a skilled and enthusiastic Customer Service Specialist to join our team. In this role, you will be working in the beautiful surroundings of Glacier National Park, providing exceptional customer service to guests from around the world.
About the Job:
- Provide top-notch customer service to guests, responding to their needs and ensuring a memorable experience.
- Discuss and handle bookings for rentals, self-guided trips, and fishing school services with guests.
- Educate guests about local fishing regulations and work knowledge of fly-fishing methods, techniques, and gear.
- Help keep rental watercraft clean and organized, as well as process guest information for fishing licenses.
- Engage with guests, assist with selection and advice in choosing products, and provide information about the park.
- Maintain inventory and up-to-date product availability, handle cash and credit transactions, and offer assistance to guests and teammates where needed.
About You:
- Fly Fishing and Fly Fishing Retail experience is strongly preferred, but not required – we are happy to train.
- A strong work ethic and commitment to teamwork and customer satisfaction are essential.
- You should be willing and able to work alone or as part of a larger team, be organized with a great eye for detail, and possess excellent communication skills.
- Experience with retail operations and outdoor recreation activities is a plus.
Compensation: $14.50/hour
Work Environment: This role involves working in a fast-paced environment with varying weather conditions, walking, stair climbing, bending, reaching, and lifting (up to 50 pounds with assistance) as required.
About Us: Pursuit Collection is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.
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