Customer Service Representative

3 weeks ago


Helena, Montana, United States Global Channel Management Full time

About the job: Customer Service Representative

This role is responsible for handling customer inquiries and complaints related to medical insurance or medical office experience. The ideal candidate should have excellent verbal and written communication skills, be able to communicate clearly and confidently, and possess the ability to multi-task and analyze new situations.

  • Responsibilities:
  • Responds to telephone inquiries and complaints using standard scripts and procedures.
  • Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls.
  • Provides clear and concise information about the status of a claim or Medicaid members.
  • Enrolls/un-enrolls clients, and if applicable everyone on the case by phone or paperwork with a provider.

The estimated salary for this position is $45,000 - $55,000 per year, depending on location and experience.



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