Customer Service Ambassador

1 week ago


Helena, Montana, United States FCS, Inc Full time

We are seeking a highly skilled Customer Service Representative to join our team at FCS, Inc. This is a unique opportunity to work in a dynamic environment where you will be responsible for delivering exceptional customer service and support.

About the Role

As a Customer Service Representative, you will be the primary point of contact for customers, providing timely and effective resolutions to their inquiries and issues. You will also be responsible for responding to customer complaints, providing product information, and maintaining a positive relationship with customers through excellent communication and problem-solving skills.

Key Responsibilities
  • Provide exceptional customer service and support via phone, email, or chat
  • Respond to customer complaints and resolve issues in a timely and effective manner
  • Provide product information and answer customer inquiries
  • Maintain accurate records of customer interactions
Requirements
  • High school diploma or equivalent required
  • 1-2 years of experience in customer-facing roles
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
What We Offer
  • A competitive salary of $45,000 - $60,000 per year
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • A 401(k) retirement plan with company match
  • Ongoing training and development opportunities
How to Apply

If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, please submit your application, including your resume and cover letter, to [email address].



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