Customer Experience Specialist
2 days ago
We are seeking a skilled and dynamic Customer Experience Specialist to join our team at Adcomm MDU, specializing in DIRECTV services for Multi-Dwelling Units (MDUs). This role requires strong independent work skills, exceptional customer service abilities, and the ability to educate customers on the features and benefits of DIRECTV services.
Key Responsibilities:- Deliver top-notch customer experiences through troubleshooting, answering customer inquiries, and providing feedback.
- Install, repair, and maintain DIRECTV equipment, ensuring high-quality installations and repairs.
- Test satellite dishes and indoor equipment using specialized meters and tools.
- Replace defective equipment as needed and utilize a DIRECTV meter to peak and align satellite signals.
About Our Ideal Candidate:
- Able to work independently and collaboratively in a fast-paced environment.
- Excellent communication skills and customer service orientation.
- Previous experience in cable installation, telecommunications, or a related field is advantageous.
- Strong understanding of cable systems, networking concepts, and telecommunications equipment.
What We Offer:
- An estimated salary of $65,000 - $85,000 per year, depending on location and experience.
- The opportunity to work with a state-of-the-art fiber/wireless network and provide reliable Internet, Managed Wi-Fi, and Video Services to customers.
- A comprehensive benefits package, including medical, dental, and vision coverage.
Adcomm MDU Overview:
Adcomm MDU Services, LLC (
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