Fitness Team Member
6 days ago
PF Management Group is a dynamic and growing fitness organization dedicated to providing exceptional customer experiences.
Job SummaryThe Fitness Team Member - Customer Experience Specialist will play a critical role in delivering outstanding service to our members, prospective members, and guests. This individual will be responsible for creating a positive atmosphere, ensuring seamless front desk operations, and providing personalized support to meet the needs of our community.
Key Responsibilities- Provide exceptional customer service, addressing member inquiries, and concerns in a timely and professional manner.
- Manage front desk activities, including phone calls, member check-ins, new member sign-ups, and tours.
- Maintain accurate records and update member accounts as needed.
- Collaborate with colleagues to ensure a clean and organized environment that reflects positively on our brand.
- A high school diploma or equivalent is required; a passion for fitness and health is essential.
- Strong communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
- Punctuality and reliability are must-haves, along with a commitment to maintaining a safe and healthy workspace.
- Exceptional customer service skills, with the ability to empathize and problem-solve in a positive and professional manner.
- Demonstrate diplomacy in all interactions, using appropriate behavior and language.
- Continual standing and walking during shifts.
- Continuous talking in person or on the phone during shifts.
- Occasional lifting of up to 50 pounds may be required.
- May encounter toxic chemicals during shifts.
Estimated Salary: $35,000 - $45,000 per year (dependent on location and experience). Compensation package includes competitive benefits and opportunities for growth within the company. As an employee of PF Management Group, you will be part of a dynamic team dedicated to delivering exceptional customer experiences and fostering a culture of wellness and community. Apply today and join our team of passionate individuals who share a common goal: helping people achieve their fitness goals while making a difference in their lives.
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