Customer Service Ambassador

6 days ago


Helena, Montana, United States Planet Fitness, Inc. Full time
Job Overview

We are seeking a skilled Overnight Customer Service Ambassador to join our team at Planet Fitness, Inc.

Estimated Salary Range:

$45,000 - $55,000 per year, depending on experience.

Responsibilities
  • Provide exceptional customer service to members and guests, ensuring a welcoming environment at all times.
  • Respond to member inquiries, resolve issues, and escalate concerns as needed.
  • Maintain accurate records of member interactions and incidents.
  • Collaborate with colleagues to achieve sales and membership goals.
Requirements
  • High school diploma or equivalent required; degree in hospitality or related field preferred.
  • 1-2 years of customer-facing experience in a fast-paced environment.
  • Excellent communication, problem-solving, and conflict resolution skills.
  • Able to work varied shifts, including nights, weekends, and holidays.
Benefits

We offer a competitive compensation package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

As a valued member of our team, you will have opportunities for professional growth and development, as well as recognition for your contributions.



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