Energy Customer Service Specialist

2 days ago


Helena, Montana, United States Northwestern Energy Full time
About the Job: As a Customer Associate, you will work closely with customers to understand their needs and provide solutions. You will balance cash drawers, input service orders, and adhere to quality assurance standards. Your excellent communication skills and ability to work effectively in a team environment are essential for success in this role.

Responsibilities:
  • Administer credit programs within prescribed scope
  • Listen and respond appropriately to customer needs while reviewing and entering data on a computer
  • Respond professionally and positively to customer complaints or inquiries
  • Maintain confidentiality of customer and other confidential information

Requirements: To excel in this position, you should have a valid driver's license, a satisfactory driving record, and the ability to analyze and prioritize workload to ensure all customer and business needs are met in a timely manner.

Benefits and Culture: At NorthWestern Energy, we value our employees and offer a comprehensive benefits package, including competitive pay, a 401K plan, healthcare and wellbeing programs, and opportunities for professional growth and development. Our collaborative culture fosters teamwork, innovation, and continuous improvement, creating a positive and productive work environment.

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