Customer Experience Specialist

5 days ago


Raleigh, North Carolina, United States Forever 21 Full time

We are seeking a Customer Experience Specialist to join our team at Forever 21. As a key member of our sales floor, you will be responsible for providing exceptional customer service, driving sales, and promoting our brand initiatives.

About the Role

The successful candidate will have excellent communication skills, be able to work effectively in a fast-paced environment, and have a passion for delivering exceptional customer service. Key responsibilities include:

  • Providing exceptional customer service and responding to customer inquiries in a timely and professional manner
  • Assisting with merchandise location and availability to meet customer needs
  • Using basic selling techniques to engage with customers and drive sales

We offer a competitive salary of $27,000 - $32,000 per year, depending on experience, as well as opportunities for career advancement and professional growth.



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