Member Experience Specialist

7 days ago


Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

Unleash Your Potential

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The Local Government Federal Credit Union is a dynamic organization that seeks to empower its members by providing exceptional service and fostering a collaborative environment. We are currently looking for a highly skilled Member Experience Specialist to join our team.

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About the Role

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This is an exciting opportunity to work in a fast-paced, consumer-facing environment where you will be responsible for delivering a world-class experience to our members. As a Member Experience Specialist, you will be the primary point of contact for members, providing timely and effective responses to their inquiries via various communication channels.

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You will play a vital role in establishing a positive member experience, leveraging technology to identify and address member needs, and serving as a front-line problem solver to address concerns and complaints. Additionally, you will have the opportunity to identify, recommend, and cross-sell appropriate products and services to new, existing, and potential members, promoting Credit Union offerings while delivering high-quality service with accuracy.

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Key Responsibilities

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