Digital Branch Customer Experience Specialist

5 days ago


Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

We are seeking a highly motivated Digital Branch Specialist to join our team at Local Government Federal Credit Union. This individual will be responsible for providing exceptional customer service and support to members through various communication channels, including phone, web chat, text message, and video conference.

Job Summary

The Digital Branch Specialist will serve as the primary point of contact for members, assisting with account openings, loan applications, and product recommendations. This role requires strong interpersonal and communication skills, as well as the ability to work in a fast-paced environment and manage multiple priorities.

Key Responsibilities
  • Promptly respond to member inquiries and concerns via various communication channels.
  • Assist with remote account openings and loan applications, ensuring accurate and timely processing.
  • Identify and recommend appropriate products and services to meet members' needs.
  • Provide quality service to members, achieving established service level metrics.
  • Complete member and loan applications, escalating to the lending department as necessary.
Requirements
  • 1-3 years of customer service experience, inclusive of lending and/or account opening experience, or equivalent education and experience.
  • Strong team orientation, results-driven, and self-motivated individual.
  • Ability to manage multiple priorities in a fluid environment while maintaining accuracy in all details.
  • Willingness to work onsite at the credit union's administrative headquarters.
  • Able to work 8-hour shifts within core operating hours (8:00am - 6:00pm) and occasional weekends and holidays.
  • Travel required on occasion.
Preferred Qualifications
  • Bachelor's degree from an accredited college/university.
  • Call center experience.
  • Knowledge of financial products and services, mobile and online banking a plus.
  • Experience using on-line banking services preferred.
  • Comfortable using various technology platforms.
  • Excellent verbal, written, telephone, and interpersonal communication skills.
Compensation

The estimated annual salary for this position is $43,000 - $53,000, depending on experience and qualifications.



  • Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    About UsAt Local Government Federal Credit Union, we believe in doing well by doing good. Our organization values the contributions of diverse minds and prioritizes the success and wellbeing of our employees. We strive to maintain a dynamic workplace that presents opportunities for professional advancement and individual growth.The PositionWe are seeking a...


  • Raleigh, North Carolina, United States LexisNexis Full time

    Unlock Your Potential as a Senior UX SpecialistIn this role, you will be instrumental in shaping the future of digital experiences at LexisNexis Legal & Professional. Our company is a global leader in providing legal and regulatory information and analytics that help our customers succeed.We're looking for an experienced Senior UX Specialist who can drive...


  • Raleigh, North Carolina, United States Centerline Digital Full time

    Job DescriptionWe are seeking a highly skilled Freelance Digital Strategist to join our team at Centerline Digital. This freelance, 1099 contract position offers the opportunity to work on a project-by-project basis, with flexible work hours that can fluctuate depending on client needs.About Centerline DigitalCenterline Digital is a creative marketing agency...


  • Raleigh, North Carolina, United States First Citizens Bank Full time

    Job OverviewWe are seeking a highly skilled and experienced Senior Branch Operations Manager to join our team at First Citizens Bank.About the RoleThe Senior Branch Operations Manager will be responsible for providing operational leadership and management of a branch location, ensuring compliance with all branch operations policy and procedures. This...


  • Raleigh, North Carolina, United States Centerline Digital Full time

    We are seeking a highly skilled Digital Strategy Consultant to join our team at Centerline Digital. As a key member of our strategic team, you will play a crucial role in supporting the Strategy Director by conducting research for client work and projects.The ideal candidate will have 4+ years of experience in a similar role, with a strong background in...


  • Raleigh, North Carolina, United States TriMark Digital Full time

    TriMark Digital is seeking a skilled Senior Content Writer to join our team.About the RoleThis is a fantastic opportunity for an experienced writer to take their career to the next level and make a significant impact on our clients' success. As a Senior Content Writer, you will be responsible for crafting high-quality, engaging content that drives leads and...


  • Raleigh, North Carolina, United States First Citizens Bank Full time

    Job SummaryWe are seeking an experienced Branch Operations Manager to oversee the operational management of a First Citizens Bank branch location.About UsFirst Citizens Bank is a leading financial institution dedicated to providing exceptional customer service and innovative banking solutions. Our team is passionate about delivering value to our customers...


  • Raleigh, North Carolina, United States Quadrant Inc Full time

    We are seeking a highly skilled Digital Transformation Specialist to join our team at Quadrant Inc. in Raleigh, NC.About the RoleAs a Digital Transformation Specialist, you will be responsible for supporting the end-user experience in an O365 environment by monitoring and troubleshooting flows and apps across multiple environments.You will also be...


  • Raleigh, North Carolina, United States TEKsystems Full time

    About the RoleWe are seeking a highly skilled Digital Experience Campaign Strategist to join our team. As a key member of our Digital Experience team, you will play a vital role in helping us grow our market share for SaaS-based Collaboration business globally.In this exciting role, you will be responsible for analyzing data on the success and efficiency of...


  • Raleigh, North Carolina, United States Global Channel Management Full time

    About the job: Digital Experience StrategistGlobal Channel Management is looking for a skilled Digital Experience Strategist to join their team. As a key member of the team, you will be responsible for creating digital experiences that align with client expectations, needs, and ease of access.The ideal candidate should have at least 4 years of experience in...


  • Raleigh, North Carolina, United States TEKsystems Full time

    Digital Asset Management SpecialistAt TEKsystems, we are seeking a skilled Digital Asset Management Specialist to join our Marketing Operations team. In this role, you will be responsible for administering the digital asset management system, establishing best practices, and enabling end users to find and operationalize content.Responsibilities:Administer...


  • Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    Civic Culture is deeply rooted in the values of integrity, self-awareness, courage, and respect for one another. We strive to display these principles consistently throughout our organization.We prioritize the success and well-being of our employees, recognizing that every person plays a crucial role in supporting a healthy environment and achieving our goal...


  • Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

    Civic Culture is a guiding philosophy at Local Government Federal Credit Union, where we prioritize the success and well-being of our employees. We value diversity and believe that every individual plays a role in supporting a healthy environment and contributing to our mission of prosperity for all. In return, we offer a dynamic workplace with opportunities...


  • Raleigh, North Carolina, United States Rothy's Full time

    Rothy's, a pioneering sustainable fashion brand, is seeking an exceptional Customer Experience Specialist to join its dynamic team in North Hills, Raleigh, NC. This exciting role offers the opportunity to be part of a forward-thinking company that combines innovative technology with handcrafted assembly to create high-quality, eco-friendly products.About the...


  • Raleigh, North Carolina, United States Digital Library Federation Full time

    Company Overview: As a prominent partner for statewide library cooperation and shared digital content, NC LIVE empowers over 200 public and academic libraries across North Carolina with access to an array of core online resources. These resources support education, economic development, and improve the quality of life for every North Carolinian.About the...


  • Raleigh, North Carolina, United States Experis Full time

    Transforming Digital Experiences with AEMAs a leading provider of workforce solutions, we at Experis are committed to collaborating with and advocating for IT talent across various industries. Our Financial Services sector clients require experienced AEM Architects to drive innovation and growth in their digital endeavors.We are seeking a skilled Sr. Digital...


  • Raleigh, North Carolina, United States Jewelers Mutual Group Full time

    About the RoleWe are seeking a highly skilled Digital Experience Lead to join our team in Raleigh, NC. As a Senior UX Designer, you will be responsible for leading the design of intuitive and engaging user experiences across our digital product set.Company OverviewJewelers Mutual Group is a financially secure, exceptionally positioned, and intellectually...


  • Raleigh, North Carolina, United States adQuadrant Full time

    **About adQuadrant**We help direct-to-consumer retail brands achieve their goals through strategic, data-driven digital marketing solutions. Our team collaborates with clients to address customer acquisition and growth challenges, delivering tangible results backed by measurable data.As a trusted advisor, we provide holistic omni-channel expertise,...


  • Raleigh, North Carolina, United States Focused HR Solutions Full time

    We are seeking a skilled User Experience (UX) Designer to join our team at Focused HR Solutions in Raleigh, NC. This 12-month position offers an exciting opportunity to collaborate with clients and deliver high-quality design solutions.About the JobThis is a remote opportunity for now, but all work must be completed on-site at the client's discretion. Our...


  • Raleigh, North Carolina, United States Looma Full time

    Company OverviewLooma is an innovative in-store digital media platform that crafts compelling stories, educates consumers, and offers recommendations. Its network of in-store screens empowers retailers to modernize and monetize their stores effectively, while enabling brands to convey their narrative directly at the point of decision-making.SalaryThis...