Experienced Customer Experience Professional

5 days ago


Raleigh, North Carolina, United States Hertz Full time
About the Role

We are seeking an experienced customer experience professional to join our team as a part-time customer experience specialist. In this role, you will be responsible for providing exceptional customer service and creating a positive experience for customers. You will work closely with our management team to analyze NPS results, execute plans to improve guest satisfaction, and ensure that all corporate policies are followed.

Key Responsibilities
  1. Provide first-class customer service and resolve issues in a timely manner
  2. Analyze NPS results and execute plans to increase guest satisfaction
  3. Communicate and assist employees to understand customer needs, provide guidance, feedback, and individual coaching when needed

What We Offer
  • $19.00/hour salary
  • Comprehensive benefits package, including medical, dental & vision plan options, retirement programs, paid parental leave & adoption assistance
  • Ongoing training and development opportunities


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