Automotive Customer Experience Specialist

4 weeks ago


Raleigh, North Carolina, United States Christian Brothers Automotive Full time

**Job Overview**

We are seeking a highly motivated and customer-focused individual to join our team as an Automotive Customer Service Representative. This role is ideal for someone who enjoys working in a fast-paced environment, has excellent communication skills, and is passionate about delivering exceptional customer experiences.

As an Automotive Customer Service Representative, you will be the first point of contact for our customers, providing them with accurate information, resolving issues promptly, and ensuring their satisfaction. Your excellent interpersonal skills will enable you to build strong relationships with our customers, colleagues, and stakeholders.

**Responsibilities:**

  • Providing exceptional customer service through phone calls, emails, and in-person interactions
  • Responding to customer inquiries and resolving issues efficiently
  • Collaborating with colleagues to ensure seamless customer experiences
  • Participating in ongoing training and professional development to enhance knowledge and skills

**Requirements:**

  • High school diploma or equivalent required; degree preferred
  • Proven experience in customer-facing roles; preferably in the automotive industry
  • Excellent communication, interpersonal, and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Basic computer skills and proficiency in Microsoft Office

**What We Offer:**

  • A competitive salary range of $40,000 - $60,000 per year, depending on experience
  • Ongoing training and professional development opportunities
  • A dynamic and supportive work environment
  • A comprehensive benefits package, including health insurance, 401(k) matching, and paid time off


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