Customer Experience Ambassador

7 days ago


Raleigh, North Carolina, United States Kelly Lefcheck - State Farm Agent Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This role is an excellent opportunity for someone who is passionate about providing exceptional client experiences and building strong relationships with customers.

About the Role

As a Customer Service Representative, you will be responsible for generating exceptional client experiences that reinforce the growth of our successful insurance agency. You will establish customer relationships, provide prompt and accurate service, and educate customers about insurance options. If you have a strong desire to help people and possess excellent communication skills, this role may be ideal for you.

Responsibilities
  • Establish and maintain positive relationships with customers through regular follow-ups and effective communication.
  • Provide prompt, accurate, and friendly customer service, including responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-focused review process to educate customers about insurance options and promote the development of our business.
Qualifications
  • Dedicated to providing an amazing customer experience.
  • Able to effectively relate to customers, answer their questions, and anticipate their needs.
  • Excellent communication skills to assist customers and coordinate with other agency team members.
  • Proactive in problem-solving.
  • Must have (or be willing to obtain) NC Property & Casualty, Life & Health Insurance Licenses.
  • At least one year of customer relationship experience preferred.
Benefits
  • $45,000 - $60,000 per year, plus commission/bonus.
  • Growth potential/opportunity for advancement within our office.
  • Paid time off (vacation and personal/sick days).
  • Health insurance, vision, and dental.
  • Personal/professional development opportunities.
  • Valuable career-building experience.


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