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Scheduling Coordinator

2 months ago

Harrisburg, Pennsylvania, United States MEDICAL TECHNOLOGY ASSOCIATES LLC Full time
Job Summary

The Scheduling Administrator will be responsible for coordinating the scheduling and dispatching of service field technicians, handling client requests, attending project meetings, creating service orders and technician schedules, obtaining vendor part lists for repair quotes, creating repair/recurring service quotes, and obtaining purchase orders or payments for scheduled services.

Key Responsibilities
  • Scheduling and Dispatching
    • Schedule technicians with varied skill sets across several territories for service orders.
  • Client Communication
    • Follow up on client requests via professional communication in a timely manner.
  • Project Meetings
    • Setup and attend project meetings for both customers and project technicians pre and post jobs.
  • Data Entry and Management
    • Data entry of job orders, agreements, recurring tasks and assignments, including but not limited to, pre-scheduled routine service orders and emergency service work-in requests.
    • Maintain/update/validate job statuses, order updates, system notes, and various progress reports.
  • Part Management
    • Monitor technician requests for service parts, release part order requests to purchasing, and track part fulfillment.
  • Quoting and Payment
    • Quoting client service repair/project requests.
    • Obtain satisfactory payment approvals, purchase orders, credit cards, signatures, etc.
  • Customer Onboarding
    • Obtain customer credit applications and account billing information on new accounts.
  • Route Optimization
    • Ability to map routes in various territories for technician efficiency.
  • Communication and Teamwork
    • Communicate as required with field personnel, sales reps, regional managers and all Support Center staff.
    • Work in unison with the schedule coordinator team and be an alternate in the event of an absence in one of the other schedule coordinator positions/regions.
    • Assist internal teams and departments as required.
  • Special Assignments
    • Special assignments as requested by supervisor.
Physical Demands
  • Ability to sit for extended periods of time in an office setting.
Position Type/Expected Hours of Work
  • This is a full-time position. Hours of work are Monday-Friday 8am to 5pm unless assigned to a region in the western US which requires 9am to 6pm.
Qualifications
  • Prior experience with scheduling field technicians and/or dispatching and/or project management.
  • Ability to work in a fast-paced environment.
  • Ability to multi-task while staying focused, able to work independently.
  • Organized, attentive to detail, accurate and accountable.
  • Good communication skills.
  • Self-motivated, dependable team player with a positive attitude.
  • Basic computer skills with a working knowledge of Microsoft Office Applications (Word, Excel, Outlook).
  • Type greater than 35+ wpm.