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Operations Coordinator
4 weeks ago
The Operations Coordinator will play a crucial role in supporting the branch's operational efficiency and effectiveness. This position will provide exceptional customer service and communication to internal and external customers, while also contributing to branch performance and profitability.
Key Responsibilities:- Financial Operations
- Oversight of accounts receivable process and maintenance of local collection contacts to support centralized functions.
- Monitoring of weekly and monthly lease, contract maintenance, and special billing, with timely resolution of any issues.
- Fleet Operations
- Completion of Fleet Service activities, including licensing, permitting, in/out service vehicles, research, and processing of citations.
- Tracking and coordination of asset outside services, such as unit jacket file, wash sheets, fueling, and other outside vendor support not related to maintenance.
- Process Analytics
- Performance of process analyses and reviews in areas such as billing, 1211 reports, credit memos, citations, accounts receivable, licensing, and other areas.
- Investigation and recommendation of solutions and/or guidance to issues posing a risk to profitability.
- High school diploma or equivalent required, degree preferred.
- Interpersonal and relationship building skills with an ability to collaborate with branch team members.
- Competent written and verbal communication skills.
- 2 years+ experience in customer service financial administrative experience requirement.
- Agile and quick learner, enjoys collaborative projects and continuous education.
- Advanced computer skills including Microsoft Word, Excel, Outlook, and PowerPoint required.
- Regular, predictable, full attendance is an essential function of the job.
- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.