Patient Care Coordinator

1 day ago


Harrisburg, Pennsylvania, United States All American Home Care LLC Full time
Job Summary:

We are seeking a highly skilled and compassionate Patient Care Coordinator to join our team at All American Home Care LLC. As a Patient Care Coordinator, you will be responsible for providing coordinated care to patients by developing, monitoring, and evaluating their home health care plans. You will ensure a high level of care for the patient given by the home health aides, scheduling agency home health care aides accordingly, and managing last minute calls outs. You will also develop an on-call pool of agency aides with various shifts in coordination with Human Resources, communicate with referral sources and Case Managers to provide an excellent customer service experience, and listen to the needs of clients and match them to the appropriate caregiver(s).

Key Responsibilities:
  • Develop, monitor, and evaluate home health care plans for patients
  • Ensure a high level of care for patients given by home health aides
  • Schedule agency home health care aides accordingly
  • Manage last minute calls outs and find appropriate coverage
  • Develop an on-call pool of agency aides with various shifts in coordination with Human Resources
  • Communicate with referral sources and Case Managers to provide excellent customer service experience
  • Listen to the needs of clients and match them to the appropriate caregiver(s)
  • Manage caseload of 100+ patients
  • Review care plan with patients and caregiver
  • Resolve caregiver and client grievances and complaints
  • Address over utilization of hours
  • Report personnel performance issues
  • Ensure caseload retention
Requirements:
  • High school graduate
  • 2+ years experience in a Home Care or Service Coordination role
  • Demonstrated capability maintaining strict confidentiality
  • Proven ability to generate leads and monitor referrals
  • Strong typing and computer skills
  • Comfortable with closing/asking for business
  • Well organized, accurate, and attentive to detail
  • Excellent communication, public relations, and follow-up skills
  • Experience with HHA Exchange and EVV
  • Bilingual English/Spanish preferred
About All American Home Care LLC:

Our mission at All American Home Care is to provide quality care to people at all stages of life that need assistance and prefer the comfort and familiarity that their own home offers. Our compassionate, experienced caregivers help our patients enjoy a higher quality of life and cultivate a sense of confidence and satisfaction that transcends the ordinary client/caregiver relationship.



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