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Healthcare Customer Service Representative
2 months ago
At CS Ltd, we are seeking a skilled Healthcare Customer Service Representative to join our team. As a key member of our organization, you will play a vital role in assisting patients in resolving their medical balances.
As a Healthcare Customer Service Representative, you will be the first point of contact for our patients, providing empathetic and professional service to help them navigate the billing process. Your ability to quickly resolve problems and remain positive in challenging situations is essential to your success.
We offer a competitive wage starting at $12-$13/hour, plus benefits, including paid time off, holiday pay, company-paid life insurance, a 401k plan, health benefits, vision, and dental benefits. Additionally, we offer flexible schedules and opportunities to participate in and support charitable organizations.
Our ideal candidate will have previous customer service experience, a high school diploma or equivalent, and experience in healthcare billing and finance. If you are a motivated and compassionate individual who is passionate about making a difference in the lives of others, we encourage you to apply.
**Responsibilities:**
* Assist patients in resolving their medical balances
* Provide empathetic and professional service to patients
* Resolve problems and remain positive in challenging situations
* Maintain accurate records and reports
* Collaborate with other departments to ensure seamless patient care
**Requirements:**
* High school diploma or equivalent
* Previous customer service experience
* Experience in healthcare billing and finance
* Understanding of HIPAA
* Ability to learn new software quickly
**Work Schedule:**
Our Healthcare Customer Service Representatives enjoy flexibility through three schedule options: M-F 8:00 am - 5:00 pm, 8:30 am - 5:30 pm, and 9:00 am - 6:00 pm. The position is temporarily remote due to COVID-19.
