Customer Service Representative

2 days ago


Lexington, Kentucky, United States Workoo Technologies Full time
About the Job

We are seeking a skilled Customer Service Representative to join our team at Workoo Technologies. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving their concerns in a timely and professional manner.

Key Responsibilities
  • Respond to inbound calls from clients regarding prescription eligibility and status concerns
  • Resource and educate agents on their prescribed benefits, use of strategy, formulary, premiums, and condition of purchases and claims or inquiries
  • Talk to ideal concerns and listen carefully while recording required details in computer systems
  • Determine concerns and interact solutions and actions to clients, pharmacies, and medical professionals with prescribed purchases and reorders
  • Create outgoing calls to clients on prescribed purchases and payment concerns
Requirements
  • Secondary School Degree/GED (or higher) OR equivalent work experience
  • 1+ years of customer service experience, including providing service over the phone
  • Experience with computer and Microsoft Windows personal computer apps, including the ability to browse and learn new and complex computer unit applications
  • Simple understanding of Microsoft Office Word (ability to open and navigate a term document) and Microsoft Excel (ability to open and browse a spreadsheet)
Preferred Qualifications
  • Contact Center experience
  • Customer service experience
  • Experience with Adult Learning in a digital environment
  • Experience working with Digital systems and systems
Telecommuting Requirements

Must have a dedicated workspace established that is separate from other living areas and provides information privacy. Must be able to maintain all provider sensitive documentation safe (if applicable). Must be able to stay in a site that can obtain a UnitedHealth Team approved high-speed internet connection or use an existing fast internet service.



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