Customer Service Representative II
4 weeks ago
The Customer Service Representative II plays a vital role in ensuring customer expectations are met and exceeded. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Key Responsibilities:
- Process customer orders efficiently and accurately via various channels, including phone, email, and in-person.
- Negotiate sales prices and purchase prices to maximize profit while meeting customer demands.
- Build and maintain strong relationships with customers to drive repeat business and improve customer satisfaction.
- Source products from branch inventory, distribution centers, or suppliers to meet customer needs.
- Determine the most cost-effective shipping methods for customer orders.
- Handle customer returns and resolve issues in a timely and professional manner.
- Support less experienced customer service representatives with addressing customer needs and resolving problems.
Requirements:
- High school diploma or equivalent required; three to five years of related experience or equivalent combination.
- Excellent communication, negotiation, and problem-solving skills.
- Strong computer skills and ability to multitask.
- Basic product knowledge and ability to learn quickly.
- Reliability, organization, and attention to detail required.
Benefits:
Motion Industries offers a comprehensive benefits package, including healthcare coverage, 401(k) tuition reimbursement, vacation, sick, and holiday pay. If this role is not the right fit, we invite you to join our Talent Community to explore future opportunities.
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