Technical Support Specialist

4 days ago

Jefferson City, Missouri, United States HP Full time
Job Summary

This role is responsible for delivering high-quality post-sales software services to local accounts, responding to a range of queries, and utilizing proactive monitoring for issue prevention. The role maintains high customer satisfaction by addressing requirements and resolving issues promptly.

Key Responsibilities
  • Maintain high level of customer satisfaction by clarifying customer requirements and guaranteeing their fulfillment.
  • Handle customer-relation issues with promptness and appropriateness, ensuring that concerns are resolved and escalated as per established protocols.
  • Deliver comprehensive software services, encompassing post-sales and service delivery support, specifically tailored for local accounts on standard systems.
  • Respond adeptly to queries spanning service, product, technical aspects, and customer relations, providing accurate and valuable information.
  • Use proactive monitoring procedures and tools to identify problem prevention opportunities.
  • Analyze, troubleshoot, and resolve issues within IT infrastructure, including enterprise systems, servers, storage, and networking.
  • Acquire job skills, become familiar with company policies, and complete routine to moderately complex assignments/tasks, while making suggestions for continuous improvement.
  • Adhere to established company, legal and regulatory standards, and guidelines, and ensure confidentiality in all dealings with company data.
  • Assist in implementing new processes, support department-level operational plans, and share technical information with colleagues and clients.
Requirements
  • High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
  • Typically has 2-4 years of work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.
Benefits
  • HP offers a comprehensive benefits package for this position, including:
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Long term/short term disability insurance
  • Employee assistance program
  • Flexible spending account
  • Life insurance
  • Generous time off policies, including;
  • 4-12 weeks fully paid parental leave based on tenure
  • 13 paid holidays
  • 15 days paid time off

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

  • Technical Support Specialist

    5 days ago

    Kansas City, Missouri, United States C4 Technical Services Full time

    Job Title: Technical Helpdesk SpecialistAt C4 Technical Services, we are seeking a highly skilled and motivated Technical Helpdesk Specialist to join our team. As a Technical Helpdesk Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving technical issues, and ensuring that our clients receive the...

  • Technical Support Specialist

    7 days ago

    Kansas City, Missouri, United States C4 Technical Services Full time

    ### Job Summary We are seeking a highly skilled Technical Support Specialist to join our team at C4 Technical Services. As a Technical Support Specialist, you will be responsible for ensuring proper computer operation so that end-users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user Service...

  • Technical Support Specialist

    2 weeks ago

    Kansas City, Missouri, United States C4 Technical Services Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at C4 Technical Services. As a Technical Support Specialist, you will be responsible for providing technical assistance to end-users, resolving technical issues, and ensuring the smooth operation of computer systems.Key ResponsibilitiesProvide technical support to...

  • Technical Support Specialist

    4 weeks ago

    Jefferson City, Missouri, United States Stimulus Technologies Full time

    Technical Support Specialist Job OverviewBecome a Part of Our Team as a Technical Support SpecialistStimulus Technologies, a prominent provider of technological solutions for businesses, is in search of a skilled Technical Support Specialist for a hybrid work model. This position allows for remote work with occasional client site visits.About Stimulus...

  • Technical Support Specialist

    4 weeks ago

    Jefferson City, Missouri, United States Huber & Associates Full time

    Job SummaryHuber & Associates is seeking a highly skilled Technical Support Specialist to join our team. As a Field Systems Engineer, you will be responsible for providing technical support and desktop management services to our clients in the public and private sectors.Key Responsibilities:Provide technical support for all computer end-user related needs,...

  • Technical Support Specialist

    2 weeks ago

    Jefferson City, Missouri, United States Wipro Full time

    Job SummaryWe are seeking a skilled Desktop Support Engineer to join our team at Wipro. As a key member of our IT support team, you will be responsible for providing top-notch technical assistance to our end-users.Key ResponsibilitiesTroubleshoot Software and Hardware IssuesProvide Tier 2 Support for end-users, resolving technical issues efficiently and...

  • Technical Support Specialist

    1 week ago

    Jefferson City, Missouri, United States Oracle Full time

    Job DescriptionLeverage your technical expertise to deliver exceptional support to Oracle customers in the Food and Beverage industry.Key Responsibilities:Provide post-sales support and solutions to customers via phone, email, and electronic means.Resolve technical inquiries and issues related to Oracle's Electronic Support Services.Act as a liaison between...

  • Senior Technical Support Specialist

    1 week ago

    Jefferson City, Missouri, United States Oracle Full time

    Job Title: Senior Technical Support AnalystOracle is seeking a highly skilled Senior Technical Support Analyst to join our Fusion Supply Chain Management / Manufacturing Support team. As a key member of our team, you will be responsible for providing exceptional technical support to our customers, resolving complex issues, and collaborating with...

  • Technical Support Specialist

    1 day ago

    Kansas City, Missouri, United States PRI Global Full time

    Job Title: Technical Support SpecialistAt PRI Global, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing routine technical support and maintenance for our clients' operations environment with a focus on networking technologies.Key Responsibilities:Provide...

  • Technical Support Specialist

    2 weeks ago

    Kansas City, Missouri, United States Callruby Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Callruby. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our end-users, troubleshooting complex technical issues, and maintaining the highest level of customer satisfaction.Key...

  • Technical Support Specialist

    6 days ago

    Kansas City, Missouri, United States Callruby Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Ruby Receptionists HQ. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our end-users, troubleshooting complex technical issues, and maintaining the overall health of our IT infrastructure.Key Responsibilities*...

  • Technical Support Specialist

    1 month ago

    Kansas City, Missouri, United States Desktop & Depot Support Full time

    Position OverviewAre you ready to elevate your career in Information Technology? We are seeking dedicated individuals to fill the role of Desktop Support. This position plays a crucial part in maintaining effective operations for our clients.Role Responsibilities:As a Desktop Support Specialist, you will engage in various tasks that ensure seamless...

  • Technical Support Specialist

    1 week ago

    Kansas City, Missouri, United States Callruby Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at Callruby. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our end-users, troubleshooting complex technical issues, and maintaining the overall health of our IT infrastructure.Key...

  • Senior Technical Support Specialist

    2 weeks ago

    Jefferson City, Missouri, United States Oracle Full time

    About the RoleWe are seeking a highly skilled Systems Engineer II to join our team at Oracle. As a key member of our Support organization, you will play a critical role in delivering exceptional support and solutions to our global customer base.Key ResponsibilitiesResolve moderately complex technical problems related to interface builds, basic networking,...

  • Technical Support Specialist

    1 week ago

    Kansas City, Missouri, United States AutoAlert Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at AutoAlert. As a key member of our customer experience team, you will be responsible for delivering exceptional support to our customers through various channels, including phone, email, and chat.Key ResponsibilitiesHandle inbound customer inquiries and provide timely...

  • Technical Support Specialist

    2 weeks ago

    Kansas City, Missouri, United States AutoAlert Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at AutoAlert. As a key member of our customer experience team, you will be responsible for delivering exceptional support to our customers through various channels, including phone, email, and chat.Key ResponsibilitiesHandle inbound customer inquiries and provide timely...

  • Technical Support Specialist

    1 week ago

    Kansas City, Missouri, United States H&R Block Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at H&R Block. As a Technical Support Specialist, you will be the single point of contact for all technical support for internal and/or external customers across the entire enterprise.Key ResponsibilitiesProvide technical support by communicating via phone, email, and...

  • Technical Support Specialist

    1 week ago

    Kansas City, Missouri, United States H&R Block Full time

    Job SummaryAs a Technical Support Specialist at H&R Block, you will serve as a single point of contact for internal and external customers, providing technical support and resolving issues in a timely and professional manner. You will work closely with customers, technology services, and management to ensure seamless communication and resolution of technical...

  • Technical Facility Management Specialist

    4 weeks ago

    Jefferson City, Missouri, United States Nexus Innovations Full time

    About Nexus InnovationsNexus Innovations is a leading provider of innovative solutions for technical building equipment and technical facility management. With a strong focus on progress and innovation, we strive to remain at the forefront of the market.Your RoleAs a Technical Facility Management Specialist, you will serve as the central point of contact for...

  • Technical Support Specialist

    1 week ago

    Kansas City, Missouri, United States Clarivate Full time

    {"About the Role": "We are seeking a highly skilled Technical Support Analyst to join our growing Support Team at Clarivate. As a Technical Support Analyst, you will be the first point of contact for Sierra ILS customers, providing world-class technical support for Innovative hosted and remote, customer-based systems. Your key responsibilities will...