Pricing Analyst I

2 weeks ago


Fayetteville, Arkansas, United States ArcBest Full time

About ArcBest: ArcBest is a logistics organization filled with innovative thinkers who provide comprehensive solutions for intricate supply chain challenges.

Position Overview: We are currently seeking a Quotation Analyst to enhance our Customer Solutions team. This role is pivotal in delivering competitive pricing quotes while achieving revenue and profit objectives.

Key Responsibilities:

  • Deliver market-competitive pricing decisions for ArcBest's spot quote markets, ensuring profitability and market presence.
  • Provide published rate quotes to clients.
  • Make informed pricing decisions across multiple-quote scenarios.
  • Assess and analyze the best mode(s) of transportation for shipments.
  • Employ negotiation skills and sales techniques to secure business.
  • Address customer and field inquiries regarding specific shipments and offer insights on various logistical solutions.
  • Resolve customer service-related issues that may extend beyond departmental scope, through training or by liaising with other areas for support.
  • Review and modify quotes and freight bills as necessary.
  • Maintain a positive demeanor in a high-pressure environment.
  • Exhibit attention to detail and thrive in a fast-paced, multi-tasking, customer-service oriented setting.
  • Demonstrate a sense of urgency and the ability to work effectively under pressure.
  • Collaborate within a team to achieve departmental objectives and fulfill customer needs.
  • Undertake additional duties and projects as assigned.

Requirements:

  • Education: Bachelor's degree preferred.
  • Experience: Background in customer service, sales, and/or transportation knowledge preferred.
  • Computer Skills: Proficiency in Microsoft Office Suite, particularly Microsoft Outlook, is preferred.

ArcBest is an Equal Opportunity Employer M/F/Vet/Disability.


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