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Pricing Analyst I
2 months ago
About ArcBest: ArcBest is a logistics firm comprised of innovative problem solvers dedicated to providing integrated solutions for intricate supply chain challenges.
Position Overview: We are currently seeking a Quotation Analyst to enhance our Customer Solutions team. This role is pivotal in delivering competitive rate quotes while achieving revenue and profit objectives. The Quotation Analyst will also play a key role in expanding ArcBest's reputation as a comprehensive provider of logistical solutions.
Key Responsibilities:
- Deliver market-competitive pricing strategies for ArcBest's spot quote markets, ensuring profitability and maintaining market share.
- Generate published rate quotes for clients.
- Make informed pricing decisions across various quote scenarios.
- Assess and analyze the most effective transportation modes for shipments.
- Employ negotiation skills and sales techniques to secure business opportunities.
- Address customer inquiries and provide detailed information on diverse logistical solutions.
- Resolve customer service issues that may extend beyond departmental scope, utilizing training or liaising with other areas for support.
- Review and modify quotes and freight bills as required.
- Maintain a positive demeanor in a fast-paced, high-pressure environment.
- Exhibit attention to detail and thrive in a multi-tasking, customer-focused setting.
- Demonstrate urgency and the ability to work effectively under pressure.
- Collaborate within a team to achieve departmental objectives and fulfill customer needs.
- Perform additional duties and projects as assigned.
Requirements:
Education: Bachelor's degree preferred.
Experience: Background in customer service, sales, and/or transportation knowledge preferred.
Computer Skills: Proficiency in Microsoft Office Suite, particularly Microsoft Outlook, is preferred.
Equal Opportunity Employer: ArcBest is an Equal Opportunity Employer M/F/Vet/Disability.
