Patient Services Representative

7 days ago


Torrance, California, United States Anew Era TMS Full time
Job Summary

Anew Era TMS is seeking a qualified Medical Patient Care Advocate to join our team. As a Medical Patient Care Advocate, you will be responsible for providing exceptional patient care and support to our patients.

Key Responsibilities
  • Respond to Patient Inquiries
    • Respond to all medication refill requests in a timely manner, checking faxes and responding to patient/pharmacy medication inquiries.
    • Submit medication prior authorization in a timely and efficient manner, ensuring proper documentation in each patient record.
  • Coordinate Patient Care
    • Review and respond to all pharmacy and patient drug interaction and/or drug changes requests once reviewing with the Medical Provider.
    • Respond to all medical record requests in a timely manner.
    • Submit records when a payment has been processed and a patient signed Release of Information has been completed.
  • Communicate with Healthcare Team
    • Communicate efficiently with Medical Doctors, Nurse Practitioners, and Physician assistants regarding any medication questions.
    • Communicate in a positive helpful manner with all patients when updating on status of refill inquiries, prior authorizations, record requests or any other matter.
  • Collaborate with Medical Receptionists
    • Interact with all medical receptionists in a positive and collaborative manner.
    • Covering Medical Receptionists as needed.
Requirements
  • Education and Experience
    • Associates or Bachelor's degree preferred.
    • Relevant medical office or pharmacy setting experience 2 years minimum.
  • Skills and Qualifications
    • Prior Pharmacy experience preferred.
    • Prior Medical Record experience preferred.
    • Mental Health experience or knowledge preferred.


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