Patient Services Representative
7 days ago
Anew Era TMS is seeking a qualified Medical Patient Care Advocate to join our team. As a Medical Patient Care Advocate, you will be responsible for providing exceptional patient care and support to our patients.
Key Responsibilities- Respond to Patient Inquiries
- Respond to all medication refill requests in a timely manner, checking faxes and responding to patient/pharmacy medication inquiries.
- Submit medication prior authorization in a timely and efficient manner, ensuring proper documentation in each patient record.
- Coordinate Patient Care
- Review and respond to all pharmacy and patient drug interaction and/or drug changes requests once reviewing with the Medical Provider.
- Respond to all medical record requests in a timely manner.
- Submit records when a payment has been processed and a patient signed Release of Information has been completed.
- Communicate with Healthcare Team
- Communicate efficiently with Medical Doctors, Nurse Practitioners, and Physician assistants regarding any medication questions.
- Communicate in a positive helpful manner with all patients when updating on status of refill inquiries, prior authorizations, record requests or any other matter.
- Collaborate with Medical Receptionists
- Interact with all medical receptionists in a positive and collaborative manner.
- Covering Medical Receptionists as needed.
- Education and Experience
- Associates or Bachelor's degree preferred.
- Relevant medical office or pharmacy setting experience 2 years minimum.
- Skills and Qualifications
- Prior Pharmacy experience preferred.
- Prior Medical Record experience preferred.
- Mental Health experience or knowledge preferred.
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