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Customer Service Representative

2 months ago

Torrance, California, United States Hero Full time

Job Summary:

At Hero, we are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will play a vital role in shaping our customers' experiences and providing exceptional service.

Key Responsibilities:

  • Product Knowledge Delivery: Provide customers with detailed information about our company's offerings, including features and benefits.
  • Order Processing: Handle all necessary orders and transactions efficiently, ensuring timely and accurate processing.
  • Hands-on Customer Engagement: Work directly with customers to offer products and services that meet their needs, building strong relationships and trust.
  • Problem-Solving: Assist customers with troubleshooting and resolving any issues to enhance their service experience, ensuring customer satisfaction.
  • Secure Information Handling: Collect and manage customer personal information professionally and securely, adhering to company policies and procedures.

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Proficiency in handling customer complaints and issues
  • Ability to work independently and as part of a team