Front Desk Supervisor

1 week ago


Riverside, California, United States Courtyard Riverside Full time
Job Summary

The Front Desk Supervisor is a key member of our hotel team, responsible for providing exceptional guest service and ensuring a smooth stay for our guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.

Responsibilities:
  • Guest Service: Provide friendly, courteous, and efficient service to all guests, responding to their needs and resolving any issues that may arise.
  • Front Desk Operations: Manage the front desk area, ensuring that all tasks are completed in a timely and efficient manner, and that the area is clean and organized.
  • Team Leadership: Supervise and train front desk staff, providing guidance and support to ensure that they are meeting the hotel's standards.
  • Revenue Management: Work with the hotel's revenue management team to maximize room revenue and occupancy.
  • Communication: Maintain effective communication with all hotel departments, including housekeeping, food and beverage, and maintenance.
Requirements:
  • Education: High school diploma or equivalent required; college coursework in a related field is a plus.
  • Experience: At least 2-3 years of progressive experience in a hotel or related field, with previous supervisory experience preferred.
  • Skills: Excellent communication and interpersonal skills, with the ability to work well under pressure and maintain a calm demeanor in stressful situations.
What We Offer:
  • Competitive Salary: $16.40-$24.60 per hour, depending on experience.
  • Benefits: Medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.


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