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Guest Services Coordinator

2 months ago

Riverside, California, United States Hotel Resource Full time

Position Title: Front Desk Receptionist

Company: Hotel Resource

Location: United States

Category: Administrative Support

Employment Type: Full-Time

Overview:

We are seeking a dedicated and enthusiastic individual to fill the role of Front Desk Receptionist. This position is essential in creating a welcoming environment for our guests and ensuring smooth operations at the front desk.

Key Responsibilities:

  1. Manage guest check-in and check-out processes efficiently.
  2. Address and resolve guest inquiries and concerns promptly.
  3. Provide information about hotel amenities and services during guest arrivals.
  4. Utilize the reservation system for managing bookings and guest records.
  5. Maintain the front office area to ensure a professional appearance.
  6. Assist guests with modifications or cancellations of reservations.
  7. Engage with guests to enhance their experience and satisfaction.
  8. Participate in regular staff meetings to discuss service improvements.

Qualifications:

The ideal candidate will possess:

  • A minimum of 1 year of experience in a customer service or administrative role.
  • Strong organizational skills and attention to detail.
  • Proficiency in computer systems and software.
  • Excellent communication and interpersonal skills.

Compensation:

Salary range: $15.00 to $17.00 per hour.

This position offers an excellent opportunity for growth within a reputable organization.