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Front Desk Supervisor

2 months ago

Riverside, California, United States Courtyard Riverside Full time
Job Summary

The Front Desk Supervisor is a key member of our hotel team, responsible for providing exceptional service to our guests and ensuring a smooth operation of the front desk. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.

Responsibilities
  • Guest Service: Provide friendly, courteous, and efficient service to all guests, responding to their needs and resolving any issues in a timely manner.
  • Front Desk Operations: Supervise and coordinate the front desk team, ensuring that all tasks are completed accurately and efficiently.
  • Revenue Management: Maximize room revenue through effective room merchandising and upselling opportunities.
  • Communication: Maintain open and effective communication with all departments, including housekeeping, food and beverage, and maintenance.
  • Problem-Solving: Anticipate, prevent, and resolve problems in a professional and courteous manner.
Requirements
  • Education: High school diploma or equivalent required; college coursework in a related field is a plus.
  • Experience: At least 2-3 years of progressive experience in a hotel or related field, with previous supervisory responsibility.
  • Skills: Excellent communication and problem-solving skills, ability to work well under pressure, and a strong attention to detail.
What We Offer
  • Competitive Compensation: A competitive hourly rate, with opportunities for advancement and professional growth.
  • Benefits: A comprehensive benefits package, including medical, dental, and vision coverage, as well as paid time off and employee assistance programs.