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Front Desk Supervisor

2 months ago

Riverside, California, United States Aimbridge Hospitality Full time
Job Summary

The Front Desk Supervisor is a key member of the hotel team, responsible for providing exceptional guest service and ensuring the smooth operation of the front desk. This role requires a high level of attention to detail, excellent communication skills, and the ability to work well under pressure.

Responsibilities
  • Assist the Front Desk Manager in overseeing the front desk operations, including guest check-in and check-out, room assignments, and key control.
  • Provide exceptional guest service, responding to guest inquiries and resolving any issues in a timely and professional manner.
  • Maximize room revenue through effective room merchandising and upselling techniques.
  • Monitor and maintain accurate records of guest interactions, including guest feedback and complaints.
  • Collaborate with other hotel departments to ensure seamless guest experiences, including housekeeping, food and beverage, and maintenance.
  • Stay up-to-date on hotel policies, procedures, and services to provide accurate information to guests.
  • Participate in ongoing training and development to enhance skills and knowledge in guest service, front desk operations, and hotel software systems.
Requirements
  • High school diploma or equivalent required; college coursework in hospitality or a related field preferred.
  • At least 2-3 years of progressive experience in a hotel or related field, with a focus on front desk operations and guest service.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Ability to work well under pressure, with a high level of attention to detail and accuracy.
  • Basic arithmetic skills and ability to handle cash and credit transactions.
What We Offer

Aimbridge Hospitality is a global leader in third-party hotel management, with a portfolio of over 1,550 hotels in 50 states and 22 countries. We offer a competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program. We also offer opportunities for professional growth and development, with ongoing training and development programs to enhance skills and knowledge in guest service, front desk operations, and hotel software systems.