IT Program Manager

2 days ago


Richmond, Virginia, United States Integrated Resources Full time
Job Title: Program Manager

Integrated Resources is seeking a highly skilled Program Manager to join our team. As a Program Manager, you will be responsible for providing expert-level support services to employees for hardware and software needs.

Key Responsibilities:
  • Implement service improvements to support field
  • Complete incident resolution at the highest levels of customer service
  • Standardize help request processes and approaches
  • Manage broadcasts and communications statewide regarding IT actions that affect employees
  • Monitor Support Hub Queues for completion and dispositioning to other program areas
  • Explore opportunities for process improvement
  • Create and manage relationships with internal/external customers and vendors
  • Assist in developing goals and objectives, then identify, measure, evaluate and report appropriate metrics for the team and individual team members
Requirements:
  • Leadership skills that positively influence and motivate others
  • Strong ability to organize, motivate, communicate, and listen to a team
  • Ability to manage and mentor a tiered team of remote workers
  • Experience utilizing service request software
  • Experience in IT Desktop Support and/or as an IT Business Analyst
  • Strong written and oral communication skills
  • Strong problem-solving skills

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