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Senior Client Success Strategist

2 months ago

Marquand, Missouri, United States Language IO Full time

About Us:
At Language I/O, we harness the power of artificial intelligence to tackle human challenges. As a remote-first, rapidly expanding tech firm, we facilitate connections across linguistic barriers, offering translations for over 500 language pairs in more than 150 countries daily.

Our Mission:
We believe in the transformative power of conversation. Our goal is to enable meaningful connections through precise, real-time translations in over 150 languages.

Our Values:
While we operate globally, our roots are firmly planted in the American West, guiding our principles of transparency, adaptability, and resilience. We are committed to:

  • Embracing and celebrating diversity
  • Leading with compassion and empathy
  • Focusing on customer satisfaction

As a remote-first organization, we prioritize flexibility, allowing us to attract and retain top talent regardless of location. We seek individuals who share our values and possess a passion for technology and a customer-centric approach.

Position Overview:
We are in search of a detail-oriented Senior Customer Success Manager to join our dynamic team. The ideal candidate will excel in managing customer relationships and ensuring client satisfaction.

Key Responsibilities:
- Cultivate and maintain strong relationships with clients to enhance their experience.
- Provide support to existing customers while engaging potential new clients.
- Collaborate with various departments to facilitate successful customer interactions.
- Assist in organizing and executing client events, including logistics and coordination.
- Ensure smooth operations of customer success initiatives on a daily basis.

Qualifications:
- Bachelor's degree in a relevant field.
- A minimum of 3 years of experience in customer success or related roles.
- Strong communication skills, both written and verbal.
- Proven ability to manage client relationships effectively.
- Experience in event planning and coordination.

Compensation:
We offer a competitive salary and a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan.

Language I/O is an equal opportunity employer, committed to fostering an inclusive environment for all employees.