Client Support Specialist

2 weeks ago


Beaver, Pennsylvania, United States First Defiance Financial Full time

Position Title:
Customer Service Representative

Department:
Retail

Reports to:
Client Service Manager

Supervisory Responsibilities:
No Direct Reports

Position Overview:
The Customer Service Representative plays a crucial role in aligning with the organization's mission and achieving sales objectives. This position is dedicated to delivering exceptional customer service, ensuring client satisfaction, and fostering positive relationships with customers.

Key Responsibilities:
1. Engage with customers to understand their needs and provide effective solutions.
2. Maintain a professional demeanor while addressing inquiries and resolving issues.
3. Collaborate with team members to enhance service delivery and improve customer experiences.
4. Uphold the company’s standards and values in all interactions.

Qualifications:
- Strong communication skills
- Ability to work in a fast-paced environment
- Commitment to customer satisfaction

This role is essential in supporting the financial goals of First Defiance Financial by ensuring that every customer interaction is handled with care and professionalism.

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