Client Relations Specialist

1 week ago


Beaver, Pennsylvania, United States Hybrid Global Logistics Services Full time
Position Overview

The Customer Experience Associate position is a crucial element of the Hybrid Global Logistics Services team. This role is designed to identify current client opportunities, ensure service expectations are consistently surpassed, and uncover avenues for further account development and growth while assisting with cost management and pricing strategies.

Key Responsibilities:

  • Collaborate with operations to guarantee timely pickup and delivery of customer shipments.
  • Analyze current and prospective business development opportunities, along with prospect contacts in the CRM system.
  • Accountable for achieving or surpassing monthly targets and enforcing established company KPIs on a daily and weekly basis.
  • Partner with the operations team to create and present customer quotes.
  • Deliver client-facing presentations and reports to enhance the customer engagement process.
  • Serve as a liaison between customers and leadership when necessary, fostering new opportunities and overcoming challenges.

Qualifications:

  • A Bachelor's degree is required.
  • A minimum of 2 years of experience in managing the transportation needs of shippers.
  • Prior management experience in the transportation logistics sector.
  • A solid understanding of carrier procurement practices and operational load movement processes.
  • Ability to effectively communicate with all levels of internal and external teams while engaging with customers.
  • Skilled in extracting essential information from customers to foster business growth.
  • Exceptional written and verbal communication skills.
  • Flexibility to perform additional duties as assigned, with responsibilities subject to change based on evolving business needs.

Technical Skills Required:

  • Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, MS Project).
  • Experience with McLeod System Software is preferred.
  • Highly detail-oriented and organized.
  • Demonstrated ability to devise solutions for complex issues and communicate effectively with leadership.

Benefits of Working at Hybrid Global Logistics Services:

  • Competitive salary with performance-based bonuses.
  • Comprehensive health, dental, vision, LTD, life, and AD&D insurance.
  • Paid time off and vacation holidays.
  • 401(k) plan with company matching and Safe Harbor program.
  • Focused career development opportunities.
  • Additional perks include recognition of team achievements and community support initiatives.

Why Choose Hybrid Global Logistics Services:

  • We are experiencing rapid growth with consistent revenue increases.
  • Our dynamic company culture values employees as our most important asset, recognizing their contributions to our success.
  • We operate with a unified goal across the team.

Company Achievements:

  • Recognized as one of the Top 500 Largest For-Hire Carriers by Freight Waves.
  • Ranked 60th among Top Freight Brokerage Firms in the U.S. by Transport Topics.
  • Identified as a leading Flatbed/Heavy Specialized Carrier in the U.S. by Transport Topics.
  • Featured in the Pittsburgh Business Times "Fast 50" list.
  • Awarded the Pittsburgh Post-Gazette's "Top Workplaces" recognition.
  • Included in the Inc. 5000 list.


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